Dear customer,

Due to the migration of a large proportion of our customers, we have introduced a temporary freeze on charge card orders. Until 1 November 2026, we will temporarily not accept any charge card orders to avoid potential conflicts during the migration on 1 November.

What can you do if you urgently need to charge your vehicle in the meantime?

Along motorways and at supermarkets, you can often charge at public fast-charging stations equipped with Bancontact payment terminals. This will allow you to get through the temporary order freeze until it is lifted after 1 November 2026.

We apologise for any inconvenience caused.

If your charging solutions and/or your company have already been migrated to the new STROOHM Platform, you can of course still order new charge cards via the Shop in the STROOHM Platform or through the STROOHM App.

Any questions? Contact your account manager at STROOHM or ask your fleet manager for more information.